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General Questions
We’re committed to offering more than just products—we provide exceptional experiences.
We provide travel-related services including flight bookings, hotel reservations, holiday packages, cruise bookings, visa assistance, museum and attraction tickets, private transfers, travel insurance, and customized travel solutions.
We are based in Abu Dhabi, United Arab Emirates.
Yes. We offer both UAE inbound tourism services and international outbound travel packages.
Yes. Our travel consultants can customize packages based on your destination, budget, travel dates, and preferences.
All fares, rates, quotations, and vouchers are strictly subject to availability at the time of confirmation and payment. Prices may change at any time without prior notice due to airline, hotel, supplier, currency, or market fluctuations.
Yes. We offer a wide range of UAE tours and experiences including city tours, desert safaris, theme parks, museum tickets, attraction passes, luxury experiences, dhow cruises, cultural tours, and customized private excursions across the UAE.
Yes. Flights, hotels, transfers, tours, cruises, attraction tickets, and visa services are always subject to availability and supplier confirmation.
You may contact our team through the following channels:
Phone: +971 2 491 1353
Mobile / WhatsApp: +971 55 621 3535
Email: info@rct-uae.com
Our team will assist you with bookings, quotations, travel support, and customized travel requests.
Flight Booking Questions
Yes. Airline fares are dynamic and may change at any time before ticket issuance and full payment confirmation.
Refund eligibility depends entirely on the airline fare rules and ticket conditions.
Date changes depend on the airline policy and fare conditions. Additional airline charges and fare differences may apply.
Flight schedules and operations are managed by airlines. We assist customers whenever possible, but airline policies and operational decisions remain under airline responsibility.
Certain airlines may require reconfirmation. Customers are advised to check directly with the airline before departure.
Hotel & Package Questions
Refundability depends on the hotel policy, room type, booking conditions, and supplier terms.
Yes. Hotel rates are dynamic and subject to availability and seasonal changes until booking confirmation.
Hotels are operated by third-party suppliers. In such cases, alternative arrangements may be offered according to supplier policy.
Package inclusions vary depending on the selected package. Please review the package details carefully before booking.
Most tours, attraction tickets, and activities are non-refundable once confirmed unless otherwise stated by the supplier.
Visa & Travel Documents Questions
Yes. We assist eligible travelers with UAE tourist visa applications.
No. Visa approvals are solely at the discretion of UAE immigration authorities and government agencies.
Government fees, processing fees, and service charges are generally non-refundable once the application process has started.
Customers are fully responsible for ensuring valid passports, visas, permits, vaccination certificates, and other travel documents required by destination countries.
Payments & Pricing Questions
We accept bank transfers, online payments, payment links, and selected cash payments.
Full or partial advance payment may be required depending on airline, hotel, visa, or supplier policies.
In certain cases, prices may change until final booking confirmation and issuance, especially for airline tickets and dynamic hotel rates.
Yes. Customers will receive booking confirmations, invoices, and vouchers once payment is verified and services are confirmed.
Cancellation & Refund Questions
Cancellations are subject to airline, hotel, cruise, visa, tour operator, and supplier policies.
If approved, refunds are generally processed within 7 to 21 business days, depending on airline processing time, supplier policy, banking procedures, and payment gateway timelines.
Service charges, processing fees, visa fees, bank charges, and supplier penalties may be non-refundable.
Failure to use booked services without prior cancellation may result in full cancellation charges and no refund.
Transfers Questions
Yes. We provide private and group airport transfer services within UAE and selected international destinations.
Customers must inform us immediately regarding delays. Transfer rescheduling depends on vehicle availability and supplier policy.
Refundability depends on the transfer provider and cancellation timing.
No. Refund approval depends entirely on supplier rules, fare conditions, and applicable cancellation policies.
Travel Insurance Questions
Travel insurance options may be available upon request.
Certain destinations may require mandatory travel insurance as part of visa or entry requirements.
Coverage depends on the selected insurance policy and provider terms.
Website & Privacy Questions
Yes. We implement reasonable security measures to protect customer information.
We may share customer information only with trusted travel partners, suppliers, payment providers, and authorities when necessary to complete travel services or comply with legal obligations.
No. We do not sell or trade customer personal information to third parties.
